At Pothhala Bookshop, we are committed to providing quality books and products that meet your expectations. Your purchase is protected by the following assurances:
Australian Consumer Law (ACL) Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a repair, replacement, or refund if the goods fail to be of acceptable quality.
For major failures, you may choose a refund or replacement. For minor issues, we may offer a repair or replacement.
Store Warranty
In addition to your rights under Australian Consumer Law, we offer a warranty from the original date of purchase for eligible items. This covers manufacturing defects such as:
Misprinted or missing pages
Binding defects
Physical damage identified at the time of purchase
This voluntary warranty does not cover:
Normal wear and tear from regular use
Damage caused by misuse, mishandling, water exposure, or accidents
Books damaged after purchase
Change of mind purchases (unless required under ACL)
Provide proof of purchase (receipt or order confirmation)
Describe the issue clearly and, if applicable, provide photos
Return the item to our store or via post (return shipping may apply unless the item is faulty)
Returned items must be securely packaged to prevent additional damage.
Assessment & Resolution
We will assess your claim promptly. Where eligible, we will repair, replace, or refund the item in accordance with Australian Consumer Law and our store policy.
The cost of repair or replacement will be covered for valid claims. Return shipping costs are not covered unless otherwise agreed.
